FAQ

Furnished Monthly Rental FAQ First

Long Term Unfurnished Rental FAQ Second

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Moab Property Management

Furnished Monthly Rental Policies

If you have any questions, please don’t hesitate to contact us at 435-259-5955.



What time can I get into my rental?
Check in time is 4 p.m. or later.  You must come to our office to sign final paperwork and pick up keys. Please call ahead of time to ensure we will be open and able to check you in.


What time do I have to leave?
Check out time is 11 a.m. If our schedule can accommodate it, we can occasionally offer late checkouts up to 1:00 PM. Checkouts after 1:00 PM, when available, are billed at a half days rate. Checkouts after 4:00 PM will be billed for a full days nights rate.

You will find a check list in your unit of items to complete upon departure that will help you to retain as much of your security deposit as possible.  If you do not want to complete all items on the checklist, that is fine, but part/all of your security deposit may be used to return the unit to it's prior condition. but we do expect that you do the following regardless:

  • Wash and properly put away dishes 
  • Take ALL trash out to trash cans or dumpster; each property has an information sheet which will tell you where you can dispose of your trash.
  • Recycling may be available by the trash area at your unit. Please refer to the documentation inside your unit for more info


  1. Payments.  As both a property rental agency and a lodging company, Moab Property Management is not legally required to collect sales tax on reservations that are over 30 days in length. Our accounting system requires that all payments MUST be made via check or cash (no credit card payments). Make checks payable to: “Moab Property Management.” Thank you for your understanding in this matter.

 If you wish, you can pay for your entire stay up front in one check. Otherwise, payments are due as follows:

(a)    At the time you make your reservation for the unit, the following monies are due:  full property security deposit, pet deposit, if required, and the first month of rent.

Note:  Monies paid up front at the time of reservation are nonrefundable in the event that you cancel the entire reservation. Please plan carefully before making your reservation.  (See “Cancellation Policy” below.)

(b)    On the 1st day of each subsequent month of occupancy, the full amount of the rent is due.
Note:  A late fee of $50 will be charged for any rental payment received after the 5th day of the month. A $75 fee is charged for each “dishonored” check.

(c)    Upon receipt of invoice:  Weekly cleaning charges and any utilities overage charges are due upon receipt of invoice from Moab Property Management.

Property Security Deposit.  A deposit of at least $500 is due at the time you make your reservation. Depending on owner requirements, the deposit may be greater than $500, up to an amount equal to the monthly rent for rentals over 6 months. Check with us ahead of time regarding the required deposit amount. Upon your departure, $100 of your security deposit will be retained to cover normal cleaning (up to 4 hours) and linen and disposables setup. Any stays over 6 months may incur a carpet cleaning charge. The remainder of the deposit is refundable, provided there is no damage or excessive wear and tear to the property.  If excessive housekeeping is required, it will be charged at $20/hour, carpet cleaning is done by a 3rd party and is a minimum of $75. Any other monies owing at your departure will be deducted from the deposit.

Cancellation Policy.  If the entire reservation is cancelled, all monies paid at the time the unit was reserved are forfeited in total.  If any portion of the reservation is cancelled, (for example, five days of a one-month reservation) the property security deposit is forfeited in total. In addition, renter shall be responsible for paying the normal $100 cleaning and linen setup charge and will be responsible for any damages and additional cleaning needed at move-out.

Pet Deposit.  A deposit of $250 per pet is due on or before you take occupancy. The cost of a mandatory carpet cleaning will be deducted from the pet deposit upon your departure. The remainder is eligible for refund, provided there is no pet-caused damage. If damage exceeds the pet deposit, the remainder will be deducted from the property security deposit.

Cleaning and Upkeep.  You are required to keep the unit in top rental condition at all times. This includes keeping a high level of cleanliness. Our housekeeping staff is available for cleaning and, in most cases, are required to do a mandatory weekly cleaning at your expense at the rate of $20/hour. In some cases we may waive the cleaning requirement if weekly inspections show no cleaning is needed. In either case, inspections must always be done. We will bill you for your weekly cleans at the end of each month.

Utility Costs. Your rent includes water, sewer, and trash service. Gas and electric are also included, up to a cap of $150/month. If you exceed this cap, we will bill you for the overage.

Extension of Stay.  Please choose your dates of stay carefully. Your unit is a lodging property and we endeavor to keep it booked throughout the year. You MUST notify Moab Property Management at least 30 days prior to your departure date if you would like to extend your stay.  Extensions are given on a case by case basis. Rent is prorated daily. We will make every effort to accommodate one or more extensions, but there is no guarantee we will be able to do so.

Your contract may be cancelled or modified with 30 days notice.



 

Long-Term FAQs

 

 

 What do I need to do before I can move-in?

 

All applicants must complete and submit a rental application, view the property, and receive approval after MPM verifies your provided references.  Once approved, a security deposit is needed to hold the property for up to 1 week.  First month rent and utility account numbers are needed prior to receiving property keys. 

 

 When can I pay rent?

 

Rent is due on the 1st of each month.  An additional fee of $50 is due for rent received after the 5th.  Our office is open 7 days a week and there is a drop box situated by our front door for after-hours payment.  Please only leave checks and money orders in the drop box.   

  

How much of my security deposit will I get back?

 

In most cases, the security deposit is refundable less cleaning, carpets, unpaid fees, and damages beyond normal wear-and-tear.  Carpets must be cleaned professionally; please do not try and clean them yourselves. The security deposit cannot be applied towards rent.  However, if the tenant has defaulted on their lease, unpaid rent will be deducted from the security deposit at the time of move-out.

 

Is there a pet fee?

We require a $250 pet deposit, per pet, for our pet-friendly rentals.  The pet deposit acts as an additional security for the move-out condition of the property.  Tenants hosting pets in no pet units will be asked to leave.

 

What utilities am I responsible for?

Tenants are responsible for electric and gas unless outlined otherwise in their lease.  Tenants residing in units outside of city limits are also responsible for trash. You can take a look at what utilities are paid by the owner and tenant on each properties amenities section.

  

Can I get a roommate?

All roommates must submit a complete application to our office before moving in. Rommates must be approved before they can move in. Once maximum occupancy has been reached, additional roommates are reason for lease termination. Subletting is not allowed and is also grounds for lease termination. 

 

Can I pay with direct deposit or credit card?

No. We currently only accept cash, check, and money orders for rent.  *All dishonored checks incur a $75 fee.

  

Who is responsible for property care?

The tenant is responsible for the general overseeing of the rental property.  Maintenance issues should be directed to our staff at (435) 259-5955.  Annual swamp cooler and sprinkler maintenance are routinely scheduled.  For specifics on your rental please call our office. 

 

Who do I call for an emergency?

Always call 911 first and then contact our office at (435) 259-5955.  After-hours, listen to our automated phone system and follow the steps to be directed to our 24 hour emergency line.  Please only use the emergency line for real emergencies (ex. fire, blood, or flood.) 

  

What are your hours?

 

Spring - Fall

Thursday – Monday 9am - 9pm

 

Tuesday – Wednesday 9am – 6pm

 

Winter

Thursday - Monday 9:00 AM - 8:00 PM

 

Tuesday - Wednesday 9:00 AM - 5:00 PM


 

 

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Your Accommodation Details
Room Type
'
Check-in
MM/DD/YYYY
Check-out
MM/DD/YYYY
Adults
Children
Pets
Cancel Send Contact Request
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Your Accommodation Details
Room Type
Check-in
 
Check-out
 
Adults
Children
Pets
Cancel Send Contact Request

Thank you — we have submitted your request and will respond within 24-48 hours. To communicate with a vacation specialist now, you can:

  • Have us call you
  • Chat with a specialist online
  • Call us at 435-259-5955
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You will get an email confirmation of this request. A vacation specialist will contact you within 24-48 hours to answer any questions you may have and help you complete this booking by telephone.

You can also contact us at435-259-5955 to complete this booking. Our call center hours are: 9am-6pm Monday-Sunday (MT)

Tell a friend about this vacation
Send
Your Accommodation Details
Room Type
'
Check-in
MM/DD/YYYY
Check-out
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Adults
Children
Pets
Verify your information Change info
 

 

 

 

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